1. Q: Delivery time
A: 30-45 Days for mass production
2. Q: OEM and ODM
A: Tenon can offer OEM and ODM service
3. Q： How to change lock direction ?
A: The directions can be changed easily, please check the user manual.
4. Q: If the electronic parts do not work , how to open the door ?
A: You can insert one pin to the restart button to restart the system. If still do not work,you can open the door by the mechanical key.
5. Q: How do adjust locks for different door thickness ?
A: The lock is ok for 40-120mm wooden or metal doors, please adjust the accessories for different thickness.
6. Q: If the battery is dead, how to open the door ?
A: The lock is with one USB emergency power, you can charge it by battery bank.
7. Q: How to restore to factory mode ?
A: You can clear all records by the system menu or inserting one pin to the “ Clear “ button .
8. Q: How long can the battery work ?
A: Around 12 months ( based on 8-10 times everyday )
9. Q: Is it ok for outdoor application ?
A: Our lock is with IPX54 waterproof level for light rain or water sprinkling , but it would be better to install them indoors.
10. Q: If i input wrong password or fingerprint, what would happen ?
A: If you input wrong password or fingerprint more than 5 times in 1mins, the lock would make alarming and the system would be frozen for 3mins.
11. Q: If the mechanical key is lost, how can I do ?
A: The cylinder is changeable, please change the cylinder if the key is lost.